Responsible Gambling

Know the facts

The odds are always in the operator's favour over time. Chances are you're about to lose. Only ever gamble with money you can afford to lose, set a limit before you start, and never chase your losses.

Warning signs of gambling harm

Gambling stops being entertainment when it starts costing you more than money. Consider seeking help if you:

• Gamble with money you cannot afford to lose
• Spend more time or money gambling than planned
• Chase losses — try to win back money through new bets
• Hide or lie about your gambling to family and friends
• Feel anxious or irritable when not betting
• Borrow money to gamble or to pay gambling debts
• Cannot stop despite trying
• Miss work, study or family time because of gambling
• Use gambling to escape problems or negative feelings
• Gamble to cope with stress or depression

You are not alone — help is free, confidential and available 24/7. Gambling Help Online — 1800 858 858 (free, confidential, 24/7), gamblinghelponline.org.au. BetStop — betstop.gov.au. Lifeline 13 11 14.

Tools to stay in control

From your account you can set deposit limits, take a deposit break, set reality reminders, or self-exclude. Deposit-limit reductions take effect immediately; increases are subject to a 7-day cooling-off period.

Deposit limits

You must set a deposit limit when you open your account — it is a mandatory step. You can lower it at any time with immediate effect; increases are delayed by a 7-day cooling-off period so a heated moment cannot raise your exposure.

Take a break (cool-off)

You can suspend your account for 24 hours, 7 days, 30 days, 90 days or 6 months from your account settings. During a break you cannot bet or deposit; your account stays open for withdrawals and to settle open bets.

Activity statements & reality checks

We send a monthly account activity statement showing your total deposits, total bets, winnings and net position, so you can see what gambling is really costing you. You can also set reality reminders during a session.

Pre-commitment

We do not offer sign-up bonuses, bonus bets, deposit matches or any inducements to open an account or keep betting. Setting your limits in advance — pre-commitment — is the most effective way to stay in control.

Self-exclusion

If you need to stop, you can self-exclude with us for 3 months, 6 months, 1 year, 5 years or indefinitely. We will close your account to new bets and deposits and remove you from marketing for the chosen period.

BetStop — national self-exclusion

BetStop is the free Australian Government register. Once registered you cannot open or use an account with any licensed Australian online or phone wagering provider. Visit betstop.gov.au.

Help for you

State and territory help

• ACT — Gambling Counselling & Support Service · 1800 858 858
• NSW — GambleAware NSW · 1800 858 858 · gambleaware.nsw.gov.au
• NT — Amity Community Services · 1800 858 858
• QLD — Gambling Help Queensland · 1800 858 858 · gamblinghelpqld.org.au
• SA — Gambling Help SA · 1800 858 858 · gamblinghelpsa.org.au
• TAS — Gamblers Help Tasmania · 1800 858 858 · gamblinghelptas.org.au
• VIC — Gambler's Help · 1800 858 858 · gamblershelp.com.au
• WA — Gambling Help WA · 1800 858 858 · gamblinghelpwa.org.au

Help for family and friends

If someone close to you may be experiencing gambling harm, you can contact Gambling Help Online on 1800 858 858 for free, confidential advice, and in certain circumstances you can register an affected person with BetStop. You may also ask us about third-party exclusion options.

Our commitments

We verify every customer's age and identity before the first bet under the AML/CTF Act 2006 (Cth), do not offer inducements, display approved consumer-protection messaging, enforce 18+ verification and act on signs of gambling harm.