Complaints & Dispute Resolution
If something has gone wrong, tell us. Below is how to raise a complaint and push it further, at no cost to you.
Last updated: 11 June 2026
Step 1 — Contact us
Email support@juicybet.co with your account name, the date the problem happened and the outcome you are after. We acknowledge complaints within 2 business days.
Step 2 — Internal review
If our first reply doesn't settle things, ask us to escalate it to a senior complaints officer. We aim to give you a final written response, with our reasons, within 14 days.
Step 3 — External resolution
Not satisfied with our final response, or still waiting for one after 45 days? You can take the matter, free of charge, to the relevant body below.
Wagering and account complaints
If you believe we have broken the law, you may contact the regulator at any time and at no cost, without waiting.
Victorian Gambling and Casino Control Commission (VGCCC)
GPO Box 1988, Melbourne VIC 3001
Phone: 1300 182 457
Email: contact@vgccc.vic.gov.au
Web: vgccc.vic.gov.au
Racing and sport integrity complaints
Sport Integrity Australia
Phone: 13 000 27232 (13 000 ASADA)
Web: sportintegrity.gov.au
Or go to the relevant racing controlling body: Racing Australia, Greyhounds Australasia or Harness Racing Australia.
Advertising standards
Ad Standards (formerly ASB)
Phone: (02) 6173 1500
Web: adstandards.com.au
Privacy complaints
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Web: oaic.gov.au
General consumer complaints
Australian Competition and Consumer Commission (ACCC)
Phone: 1300 302 502
Web: accc.gov.au
Funds held during a dispute
Your undisputed, withdrawable balance stays available to you while we investigate a complaint. We will not close or restrict your account just because you have complained.